Product Description
Material:
Wooden
Packing:
Puzzle + Storage Box + Storage bag + Color drawings
Applicable scenarios:
Suitable for family leisure and entertainment, you can also add a photo frame to become a mural, and hang the handmade artwork at home. Whether it is for children, friends or lovers, it is a great gift.
Washing instructions:
It is recommended to wipe with a cloth and clean regularly.
Special Note :
This size data is normal due to different measurement methods. The error is within 1-2cm.
Shipping & Delivery
- When will my items be shipped?
To estimate when you can expect your order, please refer to the timeframe below.
In addition, if your order is personalized and/or needs adjustment, it may take a few days for our designer to create a complete art file. Design time will depend on adjustment (more or less, easy or difficult) can be from 1-5 days or more.
ESTIMATED TIME OF ARRIVAL (Production + Shipping time)
| Product | US | Other countries | ||
| Canvas, Poster |
|
15 – 25 days | ||
| Shipping Free |
|
Free |
PLEASE NOTE:
- The above timeframe is only applied for orders to the United States with standard shipping method (“days” here is “business days“)
- The majority of our orders are processed and shipped within the timeframe we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders may require a longer ship-out and/or delivery timeframe.
- Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may be delayed a little bit. We apologize for any inconvenience that this may cause to you.
- Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.. We’re so sorry for this inconvenience and hope that you can understand for us.
- International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
- How to Check/Track order status?
– If your order has been shipped out, a Tracking Number will be sent to you via email.
-You can track your order via the following link:
- https://tools.usps.com/go/TrackConfirmAction_input
- https://www.ups.com/track?loc=en_US&requester=ST/
- https://www.fedex.com/en-us/tracking.html
- https://www.17track.net/en.
– Contact Our Customer Service at: [email protected] if you have any doubts referring to your orders.
- I never received my package, what should I do?
Many times your package will be sitting at the local post office due or there was a missed delivery attempt.
For US orders, if a package has not been successfully delivered and it has been more than 30 days since the order was placed and tracking data is showing, you can request a refund or make a request to have the order be re-sent. If it has been less than 30 days and tracking data is showing, please patiently wait until the package has a chance to arrive.
For international orders, if a package has not been successfully delivered and it has been more than 30 days and tracking data is showing we will replace or refund these orders.
If your item has not arrived within the time frame, contact Our Customer Service at: [email protected] and we will do our best to help you!
- How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method.
Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.
- International buyers – What about customs? Will I be charged for duties or customs when my package arrives in my country?
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be.
Return Policy
Customer can return the product within 30 days of delivery for full refund or exchange, in an unlikely event of damaged, defective or wrong item delivered to you. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition when you received it. It must also be in the original packaging.
Method of return: to the same form of payment used
Return contact info: Please contact our Customer Service [email protected] to get the return address before you make any decision. We will NOT take any responsibility for any return package without confirmation letter or notice from us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If the returned item is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once we receive your item, we will inspect it and immediately notify you on the status of your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Refunds (if applicable)
Customer can refunds the product within 30 days of delivery for full refund or exchange, in an unlikely event of damaged, defective or wrong item delivered to you. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition when you received it. It must also be in the original packaging.
Method of refund: the same form of payment used
Refund contact info: Please contact our Customer Service [email protected] to get the return address before you make any decision. We will NOT take any responsibility for any return package without confirmation letter or notice from us.
You will be responsible for paying for your own shipping costs for refund your item. Shipping costs are non-refundable.
If there’s damage or a defect with the item or the wrong item was received, customer must provide photographs of the item received that shows the issue and contact us within 3 days after receiving it via [email protected]. Once we have reviewed this information, a refund will be made based on the evidence provided by the customer.
If a package is returned to sender by the shipping courier due to Wrong Address Information provided by customers or Missed Delivery Attempts by couriers, we will NOT be responsible for reimbursement, refund or re-sending the package.
Any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
Shipping fee will NOT be refundable once items have been shipped.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Replacement (if applicable)
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns, refunds or replacements due to customer errors such as incorrect selection of sizes, designs, colors, etc.
HOW DO I CHANGE OR CANCEL MY ORDER?
Change and Cancellation requests are only allowed within 12 hours of placing the order. Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. After 12 hours have elapsed, no order modifications are allowed. To check the status of your order, please contact our Customer Support team.
Billing Terms & Conditions
Definitions
Seller refers to the website owner – the person to whom the order for the purchase has been given.
Buyer refers to the person or organization placing the order.
Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.
Payment
Shopping on CA GO CANVAS is safe, fast and convenient. To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at CA GO CANVAS, your privacy and online security are always guaranteed.
PAYPAL: the most convenient payment method in the world
CA GO CANVAS primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA.
SHOP SAFELY AND SECURELY
CA GO CANVAS takes great price in offering a safe and secure online shopping experience.
We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. These include using SSL (Secure Sockets Layer) protocol with an encryption key length of 128-bits (the highest level commercially available).
Our main payment service provider is PayPal: before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
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